Refund policy

Preorder Cancellations

All preorders are subject to cancellation and a full refund prior to the release date of the product. Once preorders have shipped products that have not been tampered with or opened can be returned with a 5% restocking fee.

Please note: Opened, damaged, or altered items are not eligible for return.

Returns After Shipping

Once shipped, unopened and untampered products may be returned within 14 days of delivery. A 10% restocking fee will apply to all eligible returns.

Please note: Opened, damaged, or altered items are not eligible for return.

Live Breaks Refunds

Refunds are accepted as long as it is requested PRIOR to the break's opening. Please feel free to ask any questions before making any purchases.

Once a break has been opened, we can no longer offer a refund.

Break Holding/Storage

Due to limited storage space, we can only hold so many breaks aside for so long. 90 days from the date of your last order, if all you accumulate are personals, groups (applies to mostly international customers), or other items with no shipping purchased, hits and bulk will be properly disposed of. We will attempt to at least make one attempt via the email address on file to have you purchase shipping, after which, the cards or items will then be disposed of by CollectibleTears. Our due dilligence on reaching out is a courtesy and will not be guaranteed, as the responsibility of your items falls on you (the consumer.)

 

Preorder Cancellations

·       All preorders may be canceled for a full refund prior to the product’s release date.

·       Once preorders have shipped, unopened and untampered products may be returned with a 5% restocking fee.

·       Note: Opened, damaged, or altered items are not eligible for return.

Returns After Shipping

·       Unopened and untampered products may be returned within 14 days of delivery.

·       A 10% restocking fee will apply to all eligible returns.

·       Note: Opened, damaged, or altered items are not eligible for return.

Live Breaks Refunds

·       Refunds are available if requested before the break begins.

·       Once a break has been opened, refunds are no longer possible.

·       Please feel free to ask any questions before making a purchase.

Break Holding & Storage

·       Due to limited storage space, breaks can only be held for a limited time.

·       After 90 days from your last order, if only personals, group breaks (primarily for international customers), or other items without shipping purchased remain, hits and bulk will be disposed of.

·       We will make at least one attempt to contact you via the email address on file to arrange shipping.

·       Please note: This outreach is a courtesy and not guaranteed. Responsibility for arranging shipment rests with you, the customer.